Thank you for choosing to purchase a domain name from us. Please carefully review our Refund and Returns Policy below, which outlines the terms and conditions related to refunds and returns for domain names purchased through our platform.
1. No Refund Policy
Due to the nature of digital goods, all domain name sales are final. Once a domain name has been transferred to your account, it cannot be returned or refunded. Domain names are considered unique assets, and ownership changes are permanent. Therefore, we are unable to offer refunds under any circumstances once the transfer process is completed.
2. Transfer Process
After you complete your purchase, we will promptly initiate the transfer of the domain to your designated registrar account. This process is typically completed within a few hours to a few days, depending on registrar procedures and your responsiveness to any required actions.
Buyers’ Responsibility: It is your responsibility to provide accurate account information for the transfer. Any delays or issues arising from incorrect information are the buyer’s responsibility and are not grounds for a refund.
3. Refunds Before Domain Transfer
If you request a refund before the domain transfer has started, we may, at our discretion, issue a refund, minus any administrative fees incurred. Please contact our support team immediately if you need to cancel the purchase before the transfer is initiated.
4. Disputes and Chargebacks
Any attempt to initiate a chargeback or dispute a payment with your bank or payment provider after receiving the domain name will be considered a breach of this policy. In such cases, we reserve the right to reclaim the domain and take necessary legal action to resolve the matter.
5. Customer Support
We strive to ensure a smooth and efficient domain transfer process. If you experience any issues or have questions about your domain purchase, please reach out to our customer support team. We are here to help resolve any concerns regarding the transaction.
6. Changes to this Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting, so we encourage you to review this policy regularly.
By purchasing a domain from us, you acknowledge and agree to this Refund and Returns Policy.
Need help?
Please contact us here for questions related to refunds and returns.
